FAQs

Find quick answers about GlossXPro products, routines, shipping, returns, and support.

1. Which GlossXPro product should I choose for dry and frizzy hair?

For dry, rough, and frizzy hair, start with Aqua Surge Hydrating Shampoo and Aqua Surge Hydrating Mask. You can finish with Frizz Killer Serum for smoother-looking hair and shine.

2. Which product is best for frizz control?

Frizz Killer Serum is best for controlling flyaways and adding a smooth finish. For a complete routine, pair it with a shampoo and mask based on your main hair concern.

3. Can I use GlossXPro products on chemically treated hair?

Yes, GlossXPro routines are suitable for many chemically treated hair types. For damaged or treated hair, Fiber Fix Restore Shampoo and Fiber Fix Restore Mask are a good starting point.

4. How often should I use a hair mask?

Use a GlossXPro hair mask 1–2 times a week after shampoo. Apply from mid-lengths to ends, leave for 3–5 minutes, then rinse well.

5. Which shampoo should I use for hard water?

Use Hard Water Defence Shampoo if your hair feels dull, rough, heavy, or dry after washing. Pair it with Hard Water Defence Mask for better softness and manageability.

6. Can I use hair serum daily?

Yes, you can use a small amount of serum daily on mid-lengths and ends. Avoid applying too much near the scalp, especially if your scalp gets oily.

7. Is GlossXPro suitable for oily or dandruff-prone scalp?

For oily, heavy, or dandruff-prone scalp, choose Scalp Pure Balance Shampoo. It is made for scalp freshness, oil balance, and a cleaner hair feel.

8. Which product should I choose for weak roots or hair fall-prone hair?

For weak roots or hair fall-prone hair, choose Rootlock Strength Shampoo. It supports a stronger-feeling haircare routine and is designed for root-focused care.

9. Which product should I choose for damaged hair?

For damaged, rough, chemically treated, or weak-feeling hair, choose Fiber Fix Restore Shampoo and Fiber Fix Restore Mask.

10. How do I build a complete GlossXPro routine?

Follow three simple steps:

Step 1: Cleanse with shampoo
Step 2: Treat with mask
Step 3: Finish with serum

Choose the shampoo and mask based on your main concern, then use serum for shine and smoothness.

11. Are GlossXPro products sulphate and paraben free?

GlossXPro products are designed as premium salon-inspired haircare formulas. Please check each product label and product page for exact ingredient and product details.

12. How long does delivery take?

Delivery time depends on your location and courier service. Usually, orders are delivered within 3–8 business days after dispatch. Remote locations may take longer.

13. How can I track my order?

Once your order is shipped, tracking details may be shared through SMS, email, WhatsApp, or your order page.

14. Can I return or exchange a product?

Returns or refunds may be accepted only for damaged products, wrong products, missing products, or severely damaged packaging. Please contact us within 48 hours of delivery with photos or video proof.

15. What should I do if I receive a damaged product?

Contact us within 48 hours of delivery with your order number, phone number, photos or video of the product, and packaging.

16. How can I contact GlossXPro?

You can contact us on WhatsApp or email.

WhatsApp: +91 8209054833
Email: support@glossxpro.com

Support Hours: Monday to Saturday, 10:00 AM – 6:00 PM